UserZoom's flexibility and speed enables ING Spain's UX team to carry out research with meaningful sample groups at a pace that keeps up with an agile digital organization



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About this case study

Due to the complexity of maintaining an outstanding and evolving digital banking experience, the UX team at ING Spain turned to UserZoom to help investigate, identify, and provide solutions to their needs.

In this case study, discover how UserZoom enables ING to
  • Build studies, collect data and undertake analysis and reporting on both mobile and web
  • Rapidly test, measure and improve - all in one place
  • Continually update and test their user experience, while keeping pace with the digital organization's 15-day sprint cycle
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Download the full case study to learn more about how UserZoom is able to support ING in aligning their goals of their customers with the goals of their business.

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Here's a quick sneak-peek at the case study contents:

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About UserZoom

Build better experiences with UserZoom, the all-in-one UX research platform that enables agility for the modern enterprise.
Get fast, measurable insights from real users to make data-driven decisions. Interested in learning more? Request a personalized demo today!