Competitive UX Benchmark | Online Banking Industry

UserZoom’s latest Competitive UX Benchmark Report offers key recommendations to teams who are focused on optimizing and delivering great customer experiences within the Banking industry.

About this Competitive UX Benchmark Study

With more and more banking and financial services happening online, it's no surprise that financial institutions are investing heavily in their online experiences. But who is leading the way when it comes to user experience and online banking?

UserZoom sought to answer this question by comparing four banking websites using both Qualitative think-out-loud usability testing as well as task-based, large sample usability studies with screen recording.


Check out this Competitive UX Benchmark Report and discover:
  • Key recommendations for teams that are focused on delivering great experiences within the Banking Industry
  • Common usability issues found on banking sites
  • UX benchmarks, KPIs, screenshots and participant videos

Download this full competitive ux benchmark to learn more about how UserZoom is able to test competitive sites in order to learn best practices and identify areas for improvement.

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Here’s a quick sneak-peek at this Competitive UX Benchmark:


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