Evolving The Impact of Usability Testing

Supporting New Roles & Business Metrics

On-Demand Webinar Recording


As usability testing has become a critical step in building excellent user experiences, more roles are involved in testing and extracting outcomes. Teams have higher demands for collaborative testing and to assure conclusions are directly impacting business metrics in a positive way.

In this session hear the story about how UserZoom has collaborated with its customers to redesign its own UX to support these evolving needs.

Watch our webinar on-demand and discover:

  • How the practice of UX Research is evolving across our customers' organizations
  • Why B2B apps need to provide the same A+ experiences as B2C apps
  • Expanding user experiences to accommodate the needs of new personas involved in usability testing
  • Lessons learned when we embarked on a massive redesign of our application
  • Making UX testing work in a fast paced agile environment, while retaining needed rigor and accuracy

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About the webinar speakers

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Andrew Jensen - VP of Product, UserZoom

Andrew has more than 17 years of engineering and product management experience and leads UserZoom’s product and design team. He previously spent 7 years in leadership roles at IBM, serving most recently as Product Director for IBM’s Digital and Mobile Commerce Analytics group. Andrew is passionate about design driven product management and building software solutions that users love. Andrew has a computer engineering degree from Drexel University and an MBA from UCLA’s Anderson School of Management.

Guest Photo

Paresh Vakhariya - Sr. Director of Product Management, UserZoom

Paresh is Sr. Director of Product Management at UserZoom and is driving the UserZoom platform and mobile redesign & development efforts. He has 15+ years of experience building user friendly, innovative and metrics impacting products at companies like eBay, PayPal, Verizon, Intel and at a couple of startups (Quixey). During the early part of his career, Paresh was a UX’er at PayPal where he has leveraged UserZoom to make data driven product decisions.