People are getting more and more comfortable with making purchases through mobile devices. 48% of all Internet activity is done through a mobile device and 32% of these activities are purchase related.
UserZoom's researchers conducted a competitive benchmark study to evaluate the state of mobile usability on e-Commerce websites and to highlight the lessons learnt.
The study was conducted on the websites of four major retailers: Kenneth Cole, Guess, Bebe and White House Black Market. This was a task-based remote unmoderated usability study with 200 female participants who were required to perform 3 purchase related tasks on their tablet.