How to Design for an Omni-Channel Shopping Experience


When: Tuesday, February 25th, 2013 at 11:00AM PT / 2:00PM ET

According to the IDC Retail Insights report, Omni-Channel shoppers will spend 15% to 30% more than Multi-Channel shoppers and they are more likely to be your brand’s influencers and Net Promoter advocates. It is now evident, that brands who make the customer experience omniscient, i.e. continues and universal, will lead the marketplace. 

So how do you design for an Omni-Channel shopping experience? Join Sean Van Tyne, author of The Customer Experience Revolution, to learn how to craft a uniform experience across channels and touch points. 

Twitter Hashtag: #uzwebinar

In this 60-min webinar you will learn: 

  • What Omni-Channels are
  • Who Omni-Channel
    Shoppers are
  • What a journey map
    and a service blueprint is
  • How to create an



Meet the Speaker:

Sean Van Tyne is the co-author of The Customer Experience Revolution. Mr. Van Tyne is a sought-after speaker, coach and facilitator on such topics as customer experience, experience design, and design thinking. He is the President of the Customer Experience Special Interest Group; founding board member of the Customer Experience Institute; and an advisor on numerous professional and corporate boards.