View a webinar on-demand with Sean Van Tyne, author of The Customer Experience Revolution, to learn how to craft a uniform experience across channels and touch points.

 

How to Design for an Omni-Channel Shopping Experience


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According to the IDC Retail Insights report, Omni-Channel shoppers will spend 15% to 30% more than Multi-Channel shoppers and they are more likely to be your brand’s influencers and Net Promoter advocates. It is now evident, that brands who make the customer experience omniscient, i.e. continues and universal, will lead the marketplace. 

So how do you design for an Omni-Channel shopping experience? View a webinar on-demand as Sean Van Tyne, author of The Customer Experience Revolution, discusses how to craft a uniform experience across channels and touch points. 

Twitter Hashtag: #uzwebinar

In this 60-min webinar on-demand you will learn: 

  • What Omni-Channels are
     
  • Who Omni-Channel
    Shoppers are
     
  • What a journey map
    and a service blueprint is
     
  • How to create an
    Omni-Channel


WEBINAR ON-DEMAND

VIEW NOW!

Meet the Speaker:

Sean Van Tyne is the co-author of The Customer Experience Revolution. Mr. Van Tyne is a sought-after speaker, coach and facilitator on such topics as customer experience, experience design, and design thinking. He is the President of the Customer Experience Special Interest Group; founding board member of the Customer Experience Institute; and an advisor on numerous professional and corporate boards.