Webinar On-Demand: Improving Your Mobile App Experience with Voice of the Customer Studies

Ann Rochanayon,
Director of UX/CX Research at UserZoom 

Ann has over 13 years of experience conducting online studies, particularly in the area of unmoderated remote usability testing.  She’s led hundreds of studies in a range of industries including pharmaceutical, telecommunications, financial services, and technology, including mobile and international research.

Meet Your Speaker: 

With more than 80% of downloaded apps used only once (Digital Trends, 2013), it’s more important than ever to provide a flawless user experience to users on their first visit. Knowing whether your app meets users’ needs and what problems they encounter will help improve the overall satisfaction.

Watch this webinar on-demand with Ann Rochanayon, Director of UX/CX Research at UserZoom, to learn how Voice of the Customer studies can take your mobile app experience from good to great.

In this 30-min webinar on-demand, you will learn:

1. What Voice of the Customer is
2. How Voice of the Customer for mobile apps works
3. How to create a Voice of the Customer study in UserZoom

View On-Demand

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