Webinar On-Demand

Duration: 60 min

Featured Presenter:

Retail UX Benchmarking: Which Brand Provides the Best Website Experience

51.8% of U.S. consumers will shop online this holiday season, according to National Retail Federation. With the holiday shopping season upon us, we decided to test the online user experience of four major US retailers. 

View this recorded webinar to find out the results of a recent Retail UX Benchmark Study that included Nordstrom, Neiman Marcus, Saks Fifth Avenue and Lord & Taylor. Nate Colker, UX Researcher at UserZoom, also covered some tips on creating your own successful competitive benchmarking study.

In this 60-min webinar you will learn:

  • Which retailer offers the best online user experience
  • The change in users' brand perception after interacting with a retailer's site 
  • Detailed results on likelihood to recommend a brand’s website
  • How to design your own competitive benchmark study

Technical requirements:

Internet connection and computer

Twitter hashtag: #uzwebinar

Nathan has provided his expertise to help clients such as Google, Amazon, GE Healthcare, Zappos.com, Cisco + more, in advocating for the best user experience. Nathan has a background in Psychology and a Master's degree in HCI from Carnegie Mellon University.

Nathan Colker
User Experience Researcher,

View the On-Demand Webinar Now:

Alfonso de la Nuez
Co-CEO and Co-Founder,

Alfonso has 15-years experience in the field of User Experience, Web Design and Online Marketing. He’s also co-founded Xperience Consulting, one of Spain’s leading Usability Consultancy.