Connecting UX metrics with revenue

with Yuan Zhou, Global UX Design Lead, Kimberly-Clark Professional

Yuan Zhou, Global UX Design Lead at Kimberly-Clark, explains how UserZoom helped her team benchmark their user research efforts with a single UX score. A 19% improved 'task success' rate and 36% decrease in 'time spent on task' is a result they can now easily share with stakeholders and prove the value of UX.

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