UserZoom’s latest Competitive UX Benchmark Report offers key recommendations to teams who are focused on optimizing and delivering great customer experiences within the Ecommerce/Retail industry.
In our report, UserZoom compares four Ecommerce websites using both qualitative think-out-loud usability testing and task-based large sample usability studies with screen recording, revealing that there's still plenty of room for improvement and further optimization recommendations.
Check out this Competitive UX Benchmark Report and discover:
Download the full ecommerce competitive benchmark to learn more about how UserZoom is able to test competitive sites in order to learn best practices and identify areas for improvement.
- Key recommendations for teams that are focused on delivering great experiences within the Ecommerce/Retail industry
- Common usability issues found on retail sites reported by UserZoom's experienced UX Research Team
- UX benchmarks, KPIs, screenshots and participant video