FINANCIAL SERVICES UX IN 2020

How companies can reduce risk and adapt  during economic uncertainty

In the current climate, we’ve seen customer behaviors shift online at an unprecedented pace. Increased digital adoption means digital experience matters more than ever, it’s what enables banks and financial services to attract new customers, retain current ones, and will underpin future growth.  

The challenge for the financial services industry today is adapting to these changes, minimizing risk, and preparing for the future.  

In this fireside chat, learn:

  • How the current pandemic has changed the digital landscape of banking and financial services
  • How you can leverage UX research to adapt to shifting customer’s digital experiences and mitigate risk  
  • What UX leaders can do to improve UX research delivery and efficiency in a time of economic uncertainty


Webinar Speakers 

CHRISTIAN ROHRER
Design and UX Executive, Researcher, Author, and Speaker


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Christian is a UX Design and Research Executive with extensive experience running design and research at financial services, tech, and Silicon Valley-based companies. He's an author and speaker and holds a Ph.D in Cognitive Science from Stanford University.


EVONNE SHEA
Lead UX Research Partner at UserZoom

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Evonne is a User Experience Research partner with a focus on the Financial Services vertical. She's passionate about user research that drives innovative, useful, and usable products.





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